Refund & Return Policy for Global Traders
Last Updated: [26-10-2025]
Thank you for shopping at [Your E-commerce Store Name]. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our obligations regarding returns and refunds.
- Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
- Return Eligibility
To be eligible for a return, your item must be:
- In its original condition:Unused, unworn, and in the same packaging as you received it.
- Included with all tags and parts:All original tags must be attached, and all parts (e.g., chargers, accessories) must be included.
- Returned within [Number] days of delivery:You have [30] calendar days from the date you received the item to request a return.
- Non-Returnable Items
Certain types of items cannot be returned for hygiene, safety, or digital nature reasons. These include:
- Personal care items (e.g., makeup, earrings)
- Perishable goods (e.g., food, flowers)
- Digital products (e.g., software, e-books, downloadable content)
- Gift cards
- Items marked as “Final Sale” or “Non-returnable” on the product page.
- How to Initiate a Return
To start a return, please follow these steps:
- Contact our support teamat [Your Support Email Address] with your order number and the item(s) you wish to return.
- We will provide you with a Return Merchandise Authorization (RMA) numberand instructions on where to send your package.
- Ship your returnto the address we provide, including the RMA number clearly on the outside of the package.
Note: Returns sent without an RMA number may be delayed or refused.
- Return Shipping Costs
- Customer-Paid Returns:The customer is responsible for paying for the shipping costs to return the item. These costs are non-refundable.
- Return to Sender:If you receive a refund, the cost of return shipping will be deducted from your refund.
- Exceptions for Faulty Items:If the return is a result of our error (e.g., you received a damaged, defective, or incorrect item), we will provide a pre-paid shipping label at our expense.
- Refund Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- Timing:If your return is approved, your refund will be processed within [5-10] business days.
- Method:A credit will automatically be applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
- Partial Refunds:Refunds may be partial for items returned that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
- Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at support@globaltraders.co.in.
- Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
- Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
- Questions
If you have any questions about our Returns & Refunds Policy, please contact us:
Email: support@globaltraders.co.in